Since 2003 we help build systematic, automated businesses
case #0
One of the branches of the real estate network 'Etazhi' (franchise) approached us with the task of establishing a quality control department for the sales team: to analyze managers' calls daily, record outcomes, customer pain points/objections, and provide recommendations for improving dialogues — without manual listening.
Task: Creation of an AI system that analyzes incoming customer calls for: 1) Automatic redirection of requests to the correct department.
A lot of time and manual work was spent on calculating each order in production, and it was difficult to keep an estimator for 150,000 rubles and wait 5 days — we implemented an AI agent in 1C, and now we calculate everything in 10 minutes.
A very large amount of regulatory documentation that frequently changes, is supplemented, or removed. Line employees address all their questions either to their management or to specialized departments.