Basic	Extended	Premium
Annual Cost	100,000 ₽	200,000 ₽	600,000 ₽
Operating Hours	Mon–Fri, 9:00–18:00	Mon–Fri, 8:00–20:00	24/7
Communication Channels	Email	Email, ticket system	Email, tickets, phone, messengers
Updates	Once a quarter	Once a month	Once a month
Dedicated Manager	—	✓	✓
Proactive Monitoring	—	—	✓
Modifications within support	—	—	Up to 300 hours/year
Response Time
Critical Priority	Up to 4 hours	Up to 1 hour	Up to 15 minutes
High Priority	Up to 8 hours	Up to 4 hours	Up to 1 hour
Medium Priority	Up to 12 hours	Up to 6 hours	Up to 2 hours
Resolution Time
Critical Priority	Up to 24 hours	Up to 12 hours	Priority
High Priority	Up to 2 business days	Up to 12 hours	Priority
Medium Priority	Up to 5 business days	Up to 3 business days	Priority

Additional Services

Service	Basic	Extended	Premium
Additional communication channel	1,000 ₽/month	700 ₽/month	Included
Dedicated manager	10,000 ₽/month	Included	Included
Additional modifications	5,000 ₽/hour	4,000 ₽/hour	3,000 ₽/hour (beyond 300 hours)