Basic	Extended	Premium
Annual Cost	100,000 ₽	200,000 ₽	600,000 ₽
Working hours	Mon–Fri, 9:00–18:00	Mon–Fri, 8:00–20:00	24/7
Communication channels	Email	Email, ticket system	Email, tickets, phone, messengers
Updates	Once a quarter	Once a month	Once a month
Dedicated manager	—	✓	✓
Proactive monitoring	—	—	✓
Modifications within support	—	—	Up to 300 hours/year
Response Time
Critical priority	Up to 4 hours	Up to 1 hour	Up to 15 minutes
High priority	Up to 8 hours	Up to 4 hours	Up to 1 hour
Medium priority	Up to 12 hours	Up to 6 hours	Up to 2 hours
Resolution Time
Critical priority	Up to 24 hours	Up to 12 hours	Priority
High priority	Up to 2 working days	Up to 12 hours	Priority
Medium priority	Up to 5 working days	Up to 3 working days	Priority

Additional Services

Service	Basic	Extended	Premium
Additional communication channel	1,000 ₽/month	700 ₽/month	Included
Dedicated manager	10,000 ₽/month	Included	Included
Additional modifications	5,000 ₽/hour	4,000 ₽/hour	3,000 ₽/hour (beyond 300 hours)